Monetize Your Customer’s Wait Time
OptiQ is an advanced queue management system, designed to set you apart from your competitors infusing real-time branch analytics and dynamic customer intelligence to drive superlative customer experiences.
As a complete branch transformation engine OptiQ ‘s capabilities can be leveraged to generate new streams of revenue, accelerating productivity and optimizing resources while providing visibility, insight and answers for streamlining customer flows in the branch.
Our Customers Have Achieved
Increase in Sales
Reduction in Service Time
Increase in Productivity
Reduction in Wait Time
Increase in Customer Satisfaction
Why OptiQ ?
One touch re-store feature ensuring minimum downtime
Mobile Alerts or notification on LED screens
Flexibility to opt for SAAS based solutions with BYOD option
360 degree view of counter sales and operational efficiency
Built-in security adhering to global financial security standards
Low TCO and zero hidden cost
Supports low bandwidth as well as low latency on hub & spoke and centralized architecture
API based integration for 3rd party applications
Supports different platforms
Adopted by some of the world’s largest banks known for setting the highest standards in customer service
World’s largest single customer installation of 4500 units and is still growing
Managing traffic of a branch with daily footfall of 9000
Scalability & Application Flexibility
Built on Azure platform. True, multi-tenant application
Extensively leverages Microsoft technologies including SQL server , Power BI and single Sign on philosophy (Active Directory).
Highest level of SaaS efficiency. All application infrastructure is shared with a single logical instance of the database, and the business logic is also leveraged across all users.
Easy Upgrades
Update a single codebase instead of multiple servers.
Rapid introduction of new features across the entire ecosystem.
Granular Customizations
With multi-tenancy based applications you can provide an additional layer to allow for customizations for each tenant while maintaining an underlying codebase which remains constant for all users, including of course, all new customers.
Ongoing Cost Savings
Centrally Manage all sites from the datacenter with less no of resources like manpower, Servers etc
Flexible Deployment (SAAS or BYOD)
Modular Design
- Drop in feature for paper roll
- Requires minimal training
- Industrial grade hardware
- Zero noise emission
Outstanding Reliability
- Hub & spoke and centralized architecture
- API based integration for 3rd party applications
- Built-in security adhering to global financial security standards
Lowest TCO
- No additional branch server required
- Uses standard ATM rolls (800 tickets per roll)
- Zero hidden cost
Self-Healing
- Advanced self healing mechanism
- One touch re-store feature ensuring minimum downtime
Integrated Digital Signage
- Displays ticket waiting status
- Animated widgets
- High definition video playlist
Counter Display
- Displays promotional videos during idle time
- Attractive thin bezel LED screens
- Displays the called ticket number
Skill Match
Ensure maximum sales by directing VIP customers to your best sales person
Integrate with CRM and accord VIP customers highest priority
Turn tellers into sellers
Learning Hub
Centralized training module to publish learning content
OptiQ Client
Counter Routing
- VIP customers can be segregated and called to specific counters
- FIFO, VIP First, out of turn, recall for missing
- Customer level prioritization at counter
- Single or multiple services at counter
Pause & Resume
- Qualify abnormal transactions with reasons through custom settings
Performance Bar
- Monitor employee’s transaction time with the organizational benchmark to ‘Raise the Performance Bar’
Zero Footprint
- Browser based interface Authenticate users against the enterprise wide Active Directory service Login from any counter using employee ID or user ID
Real-time Reports
Odoo is the is the fastest evolving business software in the world
InstaView
Get real-time view of key service metrics of each branch
iMetriQs
Raise the performance bar of your branches and map the productivity of your employees with real-time information on various activities going on in the branch with their detailed analysis through
FloorView
Upto the minute waiting status of every customer along with waiting details
Supports different platforms
View and interact various reports and dashboards on your mobile device - be it iOS (iPad, iPhone)*, Android phone or tablet*, or Windows 10 device.